Returns & Exchanges

At NAVESU, we prioritize the freshness and safety of our food products; however, if you receive an item that is damaged or incorrect, we offer a hassle-free return process within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of the damaged or incorrect food items to initiate your request.

• 2.
  Approval Review

  Our quality assurance team will review your claim within 48 hours to ensure it meets our safety and hygiene return standards.

• 3.
  Secure Packaging

  Once approved, place the unopened items back in their original shipping box with all protective insulation and the provided return label.

• 4.
  Refund Processing

  After we receive and inspect the returned goods at our warehouse, your refund will be issued to your original payment method within 5-7 business days.